Customer Service

 

EducatorsDen.com is owned and operated by Hirsha Education & Training 

Please direct all correspondence to:

Hirsha Education and Training
Kemp House
152 – 160
City Road
London
EC1V 2NX

 

Tel: 020 8518 2070

Email: info@educatorsden.com

Shipping & Delivery

Our estimated delivery time is 3-5 working days unless otherwise stated.

Our standard UK delivery charge for one or more items is £2.99. This means the highest standard delivery charge you will pay per order is £2.99.

Please contact us if you would like us to ship items to another country.

We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you.

If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in installments.

Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.

If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you.

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Returns & Replacements

You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.

During the cooling off period any cancellation must be given by written notice by either party.

Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.

The right to cancel this contract will not apply in respect of:

Personalised Goods or Goods made to your specification

*Audio, video recordings (including DVDs) or computer software you have unsealed

*Digital downloads

*Betting games or lottery services

*Newspapers and magazines

*Food, drink or other Goods intended for everyday consumption

*Contracts for accommodation, transport, catering or leisure services which are arranged for a specific time or date, e.g. train, airline or concert tickets or hotel bookings

*Timeshare and package holidays

* In the event that we supply substituted Goods to you your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us

Viewing Orders

You can view your orders at anytime via logging in your account area by clicking here.

Updating Account Information

Your can view your orders at anytime via logging in your account area by clicking here

Get more posts like this
in your inbox

Sign up to our Newsletter & Get the Latest Updates.